Crucial Conversations

Published in 2002 by Joseph Greeny, Ron McMillan, Kerry Patterson and Al Switzler

A crucial conversation, as opposed to a casual exchange, is a discussion between two or more people about tough issues where opinions vary, stakes are high, and emotions run strong. When a topic needs to be breached that could easily lead to disaster, such as approaching a boss who is breaking his or her own safety or quality policies, or critiquing a colleague’s work, or talking to a team member who isn’t keeping commitments, talking openly is a must, but can be very difficult. Through the art of dialogue, a free flow of meaning between two or more people, we are able to put all the relevant information out in the open. We safely share our ideas and as a group are able to use the most accurate and relevant information to make better decisions.

According to the authors of Crucial Conversations, mastering your crucial conversations can kickstart your career, strengthen your relationships, and even revitalize your organization and your community.


CMSAF Message

We can find ourselves in crucial conversations at any moment. The conversations often impact our Airmen and Air Force, and how we navigate through them can often mean the difference between failure and success.


About The Authors

Patterson, Grenny, McMillan, and Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. They have developed dozens of corporate training programs for Fortune 500 companies. Rather than focus on systems, processes, or strategy, their efforts focus on people. Based on more than 30 years of ongoing research, their award-winning training solutions have been taught to more than 2 million people.